You must retain any damaged item, packaging, and all contents until the claim is resolved. It also carries zero insurance or protection for sellers. Proof of Damage or Partial Loss of Contents It is the slowest and lowest priority service offered for overseas shipping. The printout must clearly identify the web-based payment network provider through which the Internet transaction was conducted. (See the Note below.) Note: To qualify for insurance. (See the Note below.) Priority Mail service, which includes up to 50 insurance for most retail packages, and 100 insurance for most commercial packages. For a detailed list of acceptable evidence, see “General Filing Instructions” in DMM 609.įor Internet transactions conducted through a web–based payment network, provide a computer printout of the online transaction identifying the purchaser and seller, price paid, date of the transaction, description of the item, and assurance that the transaction status is completed. The Postal Service includes insurance for the following items: Priority Mail Express service, which includes up to 100 insurance. You must submit proof - such as a sales receipt or paid invoice - showing the value of the article when it was mailed.
For a detailed list of acceptable evidence, see “General Filing Instructions” in Mailing Standards of the United States Postal Service, Domestic Mail Manual (DMM) 609. This includes evidence that insurance, COD, Registered Mail, Priority Mail, or Priority Mail Express service was purchased for the mailed package. You must retain evidence of insurance for your claim. Send the completed form with all other required supporting documentation for loss or damage of an item mailed with insured services to the address printed on the form. Online: Go to for information on USPS domestic insurance.īy mail: Call 800-ASK-USPS (80) to have a claim form mailed to you. If your insured mailing has been lost or damaged in transit, you may file an insurance claim: